508-563-6472

Pickup FAQ

1. Will my driver come to my door?

Your driver will wait for you in the car at your scheduled pickup time and will be happy to assist with luggage once you are out of the house. Please be alert and check for your driver’s arrival.

2. How will the driver know when I have arrived to the airport?

If you are flying into Boston Logan Airport, please turn on your cell phone as soon as you have arrived and check for a message with your driver’s direct phone number. When you have your luggage and are ready to be picked up, call your driver directly at that number. If you do not have checked baggage, call your driver once you are off the aircraft. It will take your driver approximately 7 minutes from your call to arrive at the pickup area.

**If you are arriving at TG Green or the Providence Amtrak, you do not need to call your driver.

3. Where do I meet my driver if I am flying into Logan Airport in Boston?

  • TERMINAL A: Delta, Southwest, West Jet  Exit the terminal on level 1 (baggage claim level) using door number A102.  Walk across the crosswalk as far as you can (about 50 meters) to the LIMO parking lot.  Your driver will greet you with a Green Shuttle sign with your name on it.  (NOTE:  Delta International arrivals come into Terminal E)
  • TERMINAL B (Side 1): Air Canada & Pen Air (gates 1-4), American (gates 5-14), American Shuttle (gates 15-19) Exit the terminal using door number B101 on the baggage claim level.  Enter the parking garage and follow the purple signs to the LIMO pickup area within the parking garage. Your driver will greet you with a Green Shuttle sign with your name on it.
  • TERMINAL B (Side 2): United (gates 20-29), American Airlines (gates 30-36), Spirit (also gate 36) Exit the terminal using door number B113 on the lower baggage claim level. Enter the parking garage and follow the purple signs to the LIMO pickup area within the parking garage.  Your driver will greet you with a Green Shuttle sign with your name on it. (NOTE: American International arrivals is Terminal E)
  • TERMINAL C: Aer Lingus (departures and arrivals), Alaska, Sun Country, Virgin America, JetBlue, Cape Air, Emirates (departures only) Exit the terminal on level 2 (one level up from baggage claim). Exit the terminal using door number C203 (you can also use door numbers C202 and C204). Walk across the crosswalk as far as you can (approximately 30 meters). This will walk you right to the LIMO pickup area. Your driver will greet you with a Green Shuttle sign with your name on it. (NOTE: Jet Blue international arrivals is Terminal E)
  • TERMINAL E: All international arrivals (us customs) including Porter. Exit the terminal on level 1 (baggage claim level) using door number  E104.  Walk across the cross walk as far as you can (approximately 50 meters) to the LIMO parking lot. Your driver will greet you with a Green Shuttle sign with your name on it.
  • Airlines operating out of Terminal E are:  Aero Mexico, Air Berlin, Air Europa, Air France, Alitalia, American (International arrivals only, departures are from Terminal B), Azores, British Airways, Cathay Pacific, Copa Airlines, Delta (international arrivals only, departures from Terminal A),  El Al, Emirates (Departs from Terminal C), Hainan, Iberia, Iceland Air, Japan Airlines, Jet Blue (international arrivals only, departures from Terminal C) Lufthansa, Norwegian, Qatar, Scandinavian, Swiss, TAP Portugal (departs from Terminal C), Thomas Cook, Virgin Atlantic, WOW Air

4. Where do I meet my driver if I am flying into TF Green Airport in Providence?

Take the escalator (or elevator) to the lower level baggage claim area. Your driver will be waiting for you at the bottom of the escalator. Your driver will be holding up a green colored “Green Shuttle” sign with your name on it.

5. Where do I meet my driver at the Amtrak station?

Exit the train and take the stairs or elevator to the upper / lobby level. There are two doors to exit the terminal. Please take the north door towards the State House. Your driver will be holding an iPad with your name on it.

6. My flight was delayed. What should I do?

If you are on the same flight and experiencing a delay, don’t sweat it! We regularly check your flight status and will make necessary adjustments. If you have been re-booked onto a different flight, call our toll-free number: 1-866-934-6476.

7. I am stuck in customs. What should I do?

If you can give us a call at 1-866-934-6476, please do. Otherwise, hang tight! We anticipate potential delays with international arrivals and we understand that customs can be a slow process.

8. I don’t own a cell phone.

Try asking a friendly fellow traveler with a cell phone can call us for you. You can also try to use one of the land line phones located throughout the airport terminals to call us. Our dispatch number is 508-360-3163 If we do not hear from you, we will arrive at curbside approximately 30 minutes after your plane arrived at the gate.

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