Pickup FAQ

Where do I meet my driver if I am flying into Logan Airport in Boston?

1. Will my driver come to my door picking me up at my home?

Your driver will wait for you in the car at your scheduled pickup time and will be happy to assist with luggage once you are out of the house. Please be alert and check for your driver’s arrival.

2. How will the driver know when I have arrived to the airport?

If you are flying into Boston Logan Airport, please turn on your cell phone as soon as you have arrived and check for a message with your driver’s direct phone number. When you have your luggage and are ready to be picked up, call your driver directly at that number. If you do not have checked baggage, call your driver once you are off the aircraft. It will take your driver approximately 7 minutes from your call to arrive at the pickup area.

** If you are arriving at TG Green or the Providence Amtrak Station you do not need to call your driver.  Your driver will greet you in TF Green  baggage claim or at Amtrak, curbside.  

****** Logan International shown below *****

  • TERMINAL A: Delta, West Jet

    Exit the terminal on level 1 (baggage claim level) using door number A102.  Walk across the crosswalk as far as you can (about 50 meters) to the LIMO parking lot.  Your driver will greet you with a  Green Shuttle sign with your name on it.  

  • TERMINAL B (Side 1): Air Canada & American, American Shuttle

    Exit the terminal using door number B101 on the baggage claim level.  Enter the parking garage and follow the purple signs to the LIMO pickup area within the parking garage. Your driver will greet you with a Green Shuttle sign with your name on it.

  • TERMINAL B (Side 2): United, Southwest, Alaska, Spirit

    Exit the terminal using door number B113 on the lower baggage claim level. Enter the parking garage and follow the purple signs to the LIMO pickup area within the parking garage.  Your driver will greet you with a Green Shuttle sign with your name on it. (NOTE: American International arrivals is Terminal E)

  • TERMINAL C: JetBlue, Aer Lingus (departures and arrivals), Cape Air, TAP Portugal (departures only)

     
    PICKING UP (ARRIVALS)
    After you have retrieved your bags take the escalator up to the departures level and then take the second escalator up to the “sky bridge level” or simply take the elevator up two levels (to the top level) and exit the elevator.   Then take the “sky bridge/people mover” to the end/elevators.  Take the elevator to the “G” ground level.  Exit the elevator and take the yellow, well marked, crosswalk to the end, about 30 yards.  Your driver will be holding a sign with your name and will greet you there.

    NOTE:   This is a temporary situation.  The airport is making much needed upgrades to the Terminal C roads and pickup area.  Once completed the arrivals pickup will move back to the curbside location.  Unfortunately we do not have a definitive timeframe on how long this temporary situation will be in place.  We will issue updates to our green travelers as we receive updated information from MassPort.

    Thank you for your patience and understanding.

    (NOTE: Jet Blue international arrivals is Terminal E)

  • TERMINAL E:

    All international arrivals using customs.   The only exception is Aer Lingus which arrives into (and departs from) terminal C.   Exit the terminal on level 1 (baggage claim level) using door number  E104.  Walk across the cross walk as far as you can (approximately 50 meters) to the LIMO parking lot. Your driver will greet you with a Green Shuttle sign with your name on it.

    NOTE: Aer Lingus uses Terminal C for both departures and arrivals.

  • Airlines operating out of Terminal E are:

     
    INTERNATIONAL: Air France, Alegiant, American (International arrivals only, departures are from Terminal B), Azores (SATA), British Airways, Condor, Copa Airlines, Delta (international arrivals only, departures from Terminal A),  El Al, Emirates, Iberia, Iceland Air, ITA, Japan Airlines, Jet Blue (international arrivals only, departures from Terminal C) KLM, Korean Air, Latam, Level, Lufthansa, Play, Qatar, Scandinavian, Swiss, TAP Portugal (departs from Terminal C), Turkish Airlines, Virgin Atlantic
     
    DOMESTICS:  Porter, Sun Country, Hawaiian, Frontier,

3. Where do I meet my driver if I am flying into TF Green Airport in Providence?

Take the escalator (or elevator) to the lower level baggage claim area. Your driver will be waiting for you at the bottom of the escalator. Your driver will be holding up a green colored “Green Shuttle” sign with your name on it.

4. Where do I meet my driver at the Amtrak station?

Exit the train and take the stairs or elevator to the upper / lobby level. There are two doors to exit the terminal. Please take the north door towards the State House. Your driver will be holding an iPad with your name on it.

5. My flight was delayed. What should I do?

If you are on the same flight and experiencing a delay, don’t sweat it! We regularly check your flight status and will make necessary adjustments. If you have been re-booked onto a different flight, call our toll-free number: 508-563-6472.

6. I am stuck in customs. What should I do?

If you can give us a call at 508-563-6472, please do. Otherwise, hang tight! We anticipate potential delays with international arrivals and we understand that customs can be a slow process.

7. I don’t own a cell phone.

Try asking a friendly fellow traveler with a cell phone can call us for you. You can also try to use one of the land line phones located throughout the airport terminals to call us. Our dispatch number is 508-563-6472. If we do not hear from you, we will arrive at curbside approximately 30 minutes after your plane arrived at the gate.

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