Effective Date: May 1, 2017
In order to provide you with more efficient service, Green Shuttle collects information about you when you use our mobile applications, websites, and other online products and services (collectively, the “Services”) and through other interactions and communications you have with us. The Services are provided by Redcap Corps LLC d/b/a Green Shuttle (“Green Shuttle” or “we”) and this Privacy Statement applies to information collected and used by Green Shuttle.
Scope and Application
This Privacy Statement (“Statement”) applies to persons who use our apps or Services to request transportation, delivery, or other on-demand services (“Users”). This Statement does not apply to information we collect from or about drivers, couriers, partner transportation companies, or any other persons who use the Green Shuttle platform under license (collectively “Drivers”).
Collection of Information
Information You Provide to Us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: name, email, phone number, postal address, payment method, items requested (for delivery services), delivery notes, and other information you choose to provide.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect information about you in the following general categories:
Location Information: When you use the Services for transportation or delivery, we collect precise location data about the trip from the Green Shuttle app used by the Driver. If you permit the Green Shuttle app to access location services through the permission system used by your mobile operating system (“platform”), we may also collect the precise location of your device when the app is running in the foreground or background. We may also derive your approximate location from your IP address.
Transaction Information: We collect transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance traveled, and other related transaction details.
Device Information: We may collect information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.
Call and SMS Data: Our Services facilitate communications between Users and Drivers. In connection with facilitating this service, we receive call data, including the date and time of the call or SMS message, the parties’ phone numbers, and the content of the SMS message.
Log Information: When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with our Services.
Use of Information
We may use the information we collect about you to:
Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;
Perform internal operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;
Send or facilitate communications between you and a Driver, such as estimated times of arrival.
Sharing of Information
We will never share your information with third parties (except as set forth below) unless you expressly consent to let us share your information.
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers; and
With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of our Services that are viewable by the general public; .In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our Terms of Service, or policies, or to protect the rights, property, or safety of Green Shuttle or others; and
If we otherwise notify you and you consent to the sharing.
We understand that your use of our Services will involve the Driver having access to your private conversations (collectively, “Private Information”). We agree to hold all Private Information in strictest confidence, and to never use or disclose any Private Information except as set forth in the Sharing of Information portion of this Privacy Statement, or as otherwise authorized by you.